Careers
Life at Travesla
Innovation & Excellence
At Travesla, we are committed to driving innovation across aviation, travel, and hospitality. We believe in shaping the future with bold ideas and strategic foresight, empowering our teams to lead purposefully.
Global Operations
We operate globally, bridging the gap between local expertise and international vision. Travesla’s reach spans continents, enabling seamless collaboration across markets to deliver world-class solutions.
Collaboration & Growth
Our success is built on a foundation of teamwork and mutual respect. At Travesla, we foster an environment that encourages professional growth, where collaboration is key to unlocking new opportunities for innovation.
Diversity & Inclusion
At Travesla, we embrace diversity and value inclusion as central to our mission. We empower our teams by celebrating different perspectives, ensuring every voice is heard, and every contribution is valued.
Job Roles
Synopsis:Oversee daily operations, streamline processes, and align organizational activities with strategic goals. Spearheaded initiatives that enhance operational efficiency, customer satisfaction, and revenue growth while managing cross-functional teams.
Specific Responsibilities
Customer Success Management
- Lead and mentor the Customer Success team to drive client satisfaction and retention.
- Define the customer journey to align with business objectives and enhance product adoption.
- Build and maintain executive-level client relationships, managing escalations and identifying growth opportunities.
- Advocate for customer interests, fostering a customer-centric culture across the organization.
- Develop strategies to reduce churn, boost upselling opportunities, and create customer advocates.
Leadership & Strategy
- Provide transformational leadership to inspire a culture of excellence within Customer Success and Delivery teams.
- Design and scale functions to support company growth objectives.
- Collaborate with the Sales team to identify opportunities for upselling, cross-selling, and revenue expansion.
Program Management
- Oversee client programs from initiation to completion, ensuring alignment with business goals.
- Manage the entire project lifecycle, including planning, execution, monitoring, and evaluation.
Vendor and Contract Management
- Develop relationships with vendors and negotiate contracts to meet quality and cost objectives.
- Regularly assess vendor performance to ensure service standards are met.
Key Skills & Competencies
- Proven success in leading Customer Success or Delivery teams in the travel or hospitality sector.
- Strong strategic vision for enhancing customer experience and operational excellence.
- Exceptional communication skills, engaging with both technical and business stakeholders.
- Analytical mindset to translate data into actionable insights.
- Customer-first approach with a knack for empathetic problem-solving.
- Ability to thrive in a fast-paced environment, focusing on detail and execution.
Qualifications
- 10+ years of leadership experience in Customer Success or Delivery within travel or hospitality sectors.
- Track record of managing client delivery with high satisfaction levels.
- Expertise in building and scaling teams and aligning solutions to client needs.
What We Offer
- Competitive compensation, performance incentives, and ESOP options.
- Work with cutting-edge AI technology and innovative solutions.
- Influence Travesla's customer success strategies as part of a rapidly growing organization.
Synopsis: Perform, coordinate, and execute sales activities for assigned accounts, Overview and monitor the market and the competitors to ensure established Company sales targets are reached contributing to Company revenue objectives achievement.
Specific Responsibilities
Accountabilities
- Define and agree on a periodic plan of sales activity to ensure targets are reached and recorded.
- Analyse the market's potential to determine the value of existing and prospective customers in terms of sales opportunities.
- Collect, review, and consolidate information to support the identification of intervention areas to ensure sales target achievement.
- Establish, develop, and maintain business relationships with assigned current customers and prospective customer segments to generate revenues for the organization.
- Communicate and meet regularly with relevant accounts to inform them about new products and promotions to increase sales and reach the expected sales target.
- Identify and implement fidelity techniques to ensure a long-lasting, fruitful business relationship with major accounts.
- Research, gather, and analyze product availability in the market to assist in the proposal of new products and services to improve company sales.
- Research, gather, and analyze competitors’ information to define the best-selling approach to increase company sales and visibility.
- Cooperate with marketing to determine the best promotion sales techniques.
- Communicate and regularly meet with area intermediaries to inform them about new products and promotions to ensure the best and most updated value proposal is timely communicated to the market.
- Coordinate and draft contractual agreements with intermediaries to ensure customer requirements are captured effectively and in compliance with existing policies.
- Negotiate and manage commercial agreements with assigned accounts of trade and corporate segments to ensure sales can be closed, respecting corporate guidelines and indications.
Qualifications
- Experience: Minimum of 3 years in sales within the travel industry; experience in the aviation industry is a plus.
- Sales Skills: Proven track record in outreach sales via telephone, social media, and meetings.
- Education: Bachelor’s degree.
- Technical Skills: Competency in Microsoft Office Suite.
About You
- Team Player: Enjoys working collaboratively and facing challenges head-on.
- Results-oriented: Focused on achieving goals and driving business success.
- Customer-Centric: Strong ability to build and maintain customer relationships with a high level of service.
- Flexible and Proactive: Adaptable to a fast-paced environment and willing to take initiative.
Working Conditions
- Locations: Delhi NCR / Mumbai/ Bangalore
We are looking to recruit a proactive and detail-oriented Sales Support Executive. You will be instrumental in supporting the client’s sales activities by providing essential reporting, analysis, and administrative support. This role offers a fantastic opportunity to be part of a dynamic travel industry team and contribute to the company’s growth in the India market.
Role Overview As the Sales Support Executive, you will play a pivotal role in assisting the sales team by providing revenue reporting, data analysis, and support to ensure that targets are met and market share is increased. You will collaborate closely with the client as well as Travesla’s sales team, delivering key insights and reports to optimize business strategies. This role requires excellent organizational skills, attention to detail, and a strong ability to work both independently and as part of a team.
Key Responsibilities
- Compile and reconcile daily and monthly sales reports.
- Provide in-depth analysis of revenue data for the sales team.
- Deliver outstanding customer service over the phone and in person to both trade partners and clients.
- Liaise with the client’s head office to ensure alignment on business goals.
- Assist in data preparation for sales presentations, business plans, and promotional activities.
- Provide insights to optimize revenue opportunities.
- Support the sales team with administrative tasks and project coordination.
Core Skills & Experience
Education
- Bachelor’s degree
- Strong written and spoken English proficiency
- Excellent analytical acumen skills, with experience using Excel for data analysis
Experience
- Minimum of 2 years in travel industry sales support or data analysis role.
- Familiarity with MS Word, Excel, PowerPoint, and industry-specific systems like Amadeus, DDS/MIDT.
- Ability to prioritize tasks and work effectively under pressure.
- A proven track record of providing excellent customer service.
- Experience working in a team-oriented environment.
Personal qualities
- Highly organized with strong time management skills.
- Attention to detail and accuracy in report preparation.
- Professional demeanor with a customer-focused attitude.
- Flexibility and adaptability to meet the evolving needs of the business.
- Excellent communication skills and the ability to liaise at all levels.
Job brief
We are looking for an experienced Digital Marketing Executive to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.
The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.
Responsibilities
- Assist in the formulation of strategies to build a lasting digital connection with consumers.
- Plan and monitor the ongoing company presence on social media (LinkedIn, Instagram, Twitter, Facebook, etc.).
- Launch optimized online adverts through Google Ads, Facebook, etc., to increase company and brand awareness.
- Be actively involved in SEO efforts (keyword, image optimization, etc.).
- Prepare online newsletters and promotional emails and organize their distribution through various channels.
- Provide creative ideas for content marketing and update the website.
- Collaborate with designers to improve user experience.
- Measure performance of digital marketing efforts using a variety of web analytics tools (Google Analytics, WebTrends, etc.).
- Acquire insight into online marketing trends and keep strategies up-to-date.
- Maintain partnerships with media agencies and vendors.
Requirements and Skills
- Proven experience as Digital Marketing Executive or similar role.
- Excellent understanding of digital marketing concepts and best practices.
- Experience with B2C social media, Google Adwords and email campaigns and SEO/SEM.
- Working knowledge of ad serving tools (e.g., DART, Atlas).
- Perfect knowledge of web analytics tools (e.g. Google Analytics, NetInsight, WebTrends etc.).
- Skills and experience in creative content writing.
- Analytical mindset and critical thinking.
- Excellent communication and interpersonal skills.
- BSc/BA in marketing or relevant field.